This agenda item corresponds with the agreement with Azteca Systems for the Cityworks Asset Management and Work Order Software Platform. This professional services contract with New Edge Services will provide the necessary system set-up, configuration and training for the new Cityworks, work order and asset management, software program.
New Edge Services will provide their expertise to ensure the new software package is in full compliance with the regional Capacity, Management, Operations, and Maintenance (CMOM) plan that the City is engaging in as a response to EPA inspections. While initially planned for deployment to the Streets, Water and Sewer divisions of the Community Services department, the goal is to enable a variety of departments from Parks to Community Development to Traffic the ability to track service requests and work orders on the platform. In addition, Cityworks can serve as the foundation for enhanced citizen engagement, eventually acting as the repository for citizen service requests taken by phone, online or from mobile devices.
New Edge Services, based in Frisco, is a premier system implementer for Cityworks software. Having implemented Cityworks in over a dozen North Texas municipalities, New Edge is well positioned to provide an effective configuration, and deployment, and training of City staff in the use of the new platform.
Chapter 271.102 authorizes a local government to participate in a cooperative purchasing program with another local government or a local cooperative organization. The Texas Local Government Code permits cooperative agreements between local governments for the purchase of goods and services and satisfies the requirement of local governments to seek competitive bids for purchase of such goods and services through Supplier Contracts. The City of Allen is using the cooperative purchasing agreement with the City of Richardson for the contract with New Edge Services.