In 2006, the City developed a Five-Year Strategic Plan for Information Technology. Since that time the Information Technology Department has completed the items that were written in the initial plan. The first phase of the IT Strategic Plan established a solid network infrastructure and data center, and replaced key public safety systems including the police and fire department's CAD/RMS systems.
In 2012, the public safety communication center's computer aided dispatch software was implemented followed by the police department's record management system (RMS) in 2013. The fire department's RMS also went live during this time period and is not considered for replacement under this consulting contract. The current software configuration between the CAD and the police department's RMS is not fully integrated and lacks true efficiencies for the police department.
After in-depth research, the City has determined that it is in the best interest of the police department to seek new CAD and RMS software that will overcome the current issues being experienced by the police department with minimal impact to the fire department's operations.
On October 13, 2016 the City of Allen issued a Request for Qualifications for Consultant Services for Public Safety Software. Four responses were received on November 9, 2016. The evaluation process included two interviews with the consulting firm providing the best match to our requirements. The evaluation criteria included firm experience, firm services and references. The evaluation committee was represented by four different departments.
Mission Critical Partners was selected by the committee and is considered an industry leading consulting firm specializing in public safety IT issues including CAD and RMS software.